Bug #3200

Many of my outlook clients decide to request authentication credentials at the same time

Added by Eduardo Ortega 6 months ago. Updated 5 months ago.

Status:Autoclosed
Priority:Major
Assignee:Julio J. García Martín
Component: Version:4.0

Description

Hi:
Once or twice a day, a lot of my outlook clients are starting to request the users to enter their credentials again. It happens at the same time for all the affected clients, and is usually fixed by restarting openchange.

My outlook clients are configured via POP3. When the problem occurs, we have seen several messages like this on the log:

Mar 10 08:45:12 sogod [23519]: [WARN] <0x0x7f326eee36a8[WOWatchDogChild]> pid 23548 has been hanging in the same request for 1 minutes
Mar 10 08:45:12 sogod [23519]: [WARN] <0x0x7f326eee43d8[WOWatchDogChild]> pid 23568 has been hanging in the same request for 1 minutes
Mar 10 08:45:12 sogod [23519]: [WARN] <0x0x7f326ef4a198[WOWatchDogChild]> pid 23669 has been hanging in the same request for 1 minutes
Mar 10 08:45:13 sogod [23644]: <0x0x7f326efb8638[SOGoCache]> Cache cleanup interval set every 300.000000 seconds
Mar 10 08:45:13 sogod [23644]: <0x0x7f326efb8638[SOGoCache]> Using host(s) 'localhost' as server(s)
Mar 10 08:45:13 sogod [23519]: [ERROR] <0x0x7f326ed60588[WOWatchDog]> No child available to handle incoming request!
Mar 10 08:45:13 sogod [23519]: [WARN] <0x0x7f326eee4e68[WOWatchDogChild]> pid 23576 has been hanging in the same request for 1 minutes
Mar 10 08:45:13 sogod [23519]: [WARN] <0x0x7f326eee5f68[WOWatchDogChild]> pid 23577 has been hanging in the same request for 1 minutes
Mar 10 08:45:15 sogod [23519]: [ERROR] <0x0x7f326ed60588[WOWatchDog]> No child available to handle incoming request!

We have already increased PREFORK to 53 in /etc/default/sogo, but the issue remains. Any hints are greatly appreciated.

We are using Community 4.0.6.

Regards,

E.

History

#1 Updated by Julio J. García Martín 5 months ago

  • Status changed from New to Feedback
  • Assignee set to Julio J. García Martín

We think that this issue will probably need some tuning on this server. How many users are in use on this system? Did you check the output of dovecot on the log files?

#2 Updated by Zentyal Bug Reporter 5 months ago

  • Status changed from Feedback to Autoclosed

This issue has been automatically closed after 14 days waiting for feedback without activity.
Please reopen this issue if you want to provide further information about this topic.

Also available in: Atom PDF